Delete your ToBeVPN account

Русская версия

This page explains how to delete your ToBeVPN account and the data associated with it. The instructions apply to the phone/tablet and Android TV variants distributed under the com.tobevpn.app application identifier.

Option 1. From the app

1. Open the ToBeVPN app on your phone or TV.
2. Go to Settings → Account.
3. Tap “Log out” (and, in the phone client only, “Unlink device” in the linked-devices list) — this removes the device’s link to your Telegram account on the server.
4. Uninstall the app from the device to wipe the local database.

Option 2. By email

If you cannot use the app (for example, you lost access to the device), send an email to iv.zai4k@gmail.com with the following information:

• Subject: “Delete ToBeVPN account”
• Your Telegram ID or username used at registration
• The email linked to the account (if you provided one)

We will respond to the request within 3 working days. If the request includes withdrawal of consent to personal data processing, processing will stop within 15 working days, unless storage or processing is required by the laws of the Republic of Kazakhstan or an obligation remains unfulfilled; otherwise, we will provide a reasoned refusal. We will confirm deletion by email.

What is deleted

• Telegram ID
• Email, if provided
• Device name and device identifier
• The device‑to‑account link in the VPN panel
• Hardware identifiers (HWID)
• Cumulative traffic counter for the subscription

What may be retained

In anonymized form, without the ability to link the data back to you personally:

• Technical server logs (connection IP addresses, timestamps) — up to 90 days, for incident investigation and debugging.
• Financial and tax records of payments — for the period required by the laws of the Republic of Kazakhstan.

Contact

Operator: Individual Entrepreneur Ivan Zaichenko, Republic of Kazakhstan

Email: iv.zai4k@gmail.com